Counselling Service Delivery Policy

At Career Counselling Compass, we are committed to providing prompt, reliable, and fully digital career counseling services to our clients. Our delivery policy outlines how we provide access to our services and ensure client satisfaction.

1. Mode of Delivery

All our counseling services are delivered online via our secure platform. Depending on the service or package selected, delivery may include:

• Online dashboards and access to prediction tools
• Email or WhatsApp-based communication
• Video or audio consultation via Zoom/Google Meet (if applicable)
• PDF documents, reports, or personalized analysis sent digitally

2. Delivery Timeline

Service delivery timelines may vary based on the plan chosen:

• Automated tools (like College Predictor, Rank Predictor): Access granted immediately after successful payment.
• Manual counseling: Delivered within 24 to 48 hours of form submission or booking confirmation.

3. Communication Channels

You will receive service updates via the contact details shared at registration – including WhatsApp, email, and/or Telegram. Please ensure your details are accurate and accessible.

4. Support Availability

Our team is available for queries and assistance between 10:00 AM to 7:00 PM IST on all working days. Support is extended via WhatsApp, Telegram, or email.

5. Non-Delivery Scenarios

In rare cases, if you do not receive your purchased service within the expected timeframe, please contact us at careercounsellingcompass@gmail.com with your Email and Mobile Number details. We will investigate and resolve the issue promptly.

6. Refund & Cancellation

Please refer to our Refund Policy for more details on cancellations and refunds.

Last Updated: April 2025